Welcome to Wox24.com

1. Introduction

Welcome to Wox24 ("we," "our," or "us"). We are committed to protecting your privacy and ensuring you have a positive experience on our website and in using our products and services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our platform, or interact with our services. By accessing or using Wox24, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

This policy applies to all information collected through our website, mobile applications, and any related services, sales, marketing, or events. We understand that privacy is important to you, and we are dedicated to maintaining the confidentiality and security of your personal information while providing you with a seamless and personalized experience.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you register for an account, make a purchase, subscribe to our newsletter, participate in surveys, contact our customer support, or otherwise interact with our services. This comprehensive information enables us to provide you with personalized services and improve your overall experience. The personal information we collect may include:

Name and contact information (full name, email address, phone number, mailing address, postal code)
Account credentials (username, password, security questions and answers)
Payment information (credit card details, billing address, payment history, transaction records)
Profile information and preferences (profile picture, bio, professional background, skills, interests)
Communication preferences (email notification settings, SMS preferences, marketing communication opt-ins)
Demographic information (age, gender, location, language preferences)
Content you create or share (posts, comments, messages, files, documents)
Social media information (if you choose to connect your social media accounts)

2.2 Automatically Collected Information

When you visit our website or use our services, we automatically collect certain information about your device, browsing behavior, and usage patterns. This information helps us understand how you interact with our platform, improve our services, and ensure optimal performance. The automatically collected information includes:

IP address and approximate location data (city, state, country)
Browser type, version, and language settings
Operating system and device information (device type, screen resolution, mobile carrier)
Pages visited, time spent on pages, and navigation patterns
Referring website addresses and search terms used
Cookies, web beacons, pixel tags, and similar tracking technologies
Clickstream data and interaction with features and content
Error logs and performance metrics
Unique device identifiers and mobile device IDs

2.3 Information from Third Parties

We may receive information about you from third-party sources, including social media platforms, business partners, service providers, and publicly available databases. This information may be combined with information we collect directly from you to enhance our understanding of your preferences and provide you with better services.

3. How We Use Your Information

We use the information we collect for various legitimate business purposes, all aimed at providing you with exceptional service and improving our platform. Our use of your information is based on our legitimate business interests, contractual necessity, legal compliance, and your consent. Specifically, we use your information for the following purposes:

Service Delivery: To provide, maintain, and improve our services, process your transactions, fulfill your orders, and deliver products and services you request
Account Management: To create and manage your account, authenticate your identity, process registrations, and maintain your account settings and preferences
Communication: To send you administrative information, service updates, security alerts, transaction confirmations, and respond to your comments, questions, and support requests
Personalization: To personalize your experience, deliver content and product recommendations relevant to your interests, and customize features based on your preferences
Marketing: To send you promotional communications, newsletters, special offers, and information about products and services that may interest you (with your consent where required)
Analytics: To monitor and analyze trends, usage patterns, and activities to understand how our services are used and improve user experience
Security: To detect, prevent, and address technical issues, fraudulent activity, security threats, and abuse of our services
Legal Compliance: To comply with legal obligations, enforce our terms of service, protect our rights and property, and respond to legal requests
Research: To conduct research and analysis to improve our services, develop new features, and understand user behavior

4. Information Sharing and Disclosure

We respect your privacy and do not sell, trade, or rent your personal information to third parties for their marketing purposes. However, we may share your information in the following limited circumstances to provide our services, comply with legal obligations, or protect our rights:

Service Providers: We may share information with trusted third-party service providers who perform services on our behalf, such as payment processing, data analytics, email delivery, hosting, customer service, and marketing assistance. These providers are contractually obligated to protect your information and use it only for the purposes we specify
Business Partners: We may share information with business partners who offer products or services that may be of interest to you, but only with your explicit consent
Business Transfers: In connection with any merger, sale, acquisition, reorganization, or transfer of assets, your information may be transferred as part of the business transaction
Legal Requirements: We may disclose your information when required by law, court order, or government regulation, or when we believe disclosure is necessary to protect our rights, property, or safety, or that of our users or others
With Your Consent: We may share your information with third parties when you have given us explicit permission to do so, such as when you choose to connect your account with third-party services
Public Information: Information you choose to make public on our platform, such as public profile information or public posts, may be visible to other users and the general public

5. Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, and similar tracking technologies to track activity on our website, store certain information, and enhance your browsing experience. Cookies are small text files placed on your device that allow us to recognize your browser and remember certain information about your preferences and past actions.

We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device until deleted or expired). These technologies help us understand how you use our services, remember your preferences, personalize content, analyze traffic patterns, and improve our website functionality. You can control cookies through your browser settings, but disabling cookies may limit your ability to use certain features of our website and may affect your user experience.

6. Data Security

We implement comprehensive technical and organizational security measures designed to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include encryption of data in transit and at rest, secure server infrastructure, regular security assessments, access controls, and employee training on data protection.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. We encourage you to use strong passwords, enable two-factor authentication when available, and notify us immediately if you suspect any unauthorized access to your account.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining retention periods, we consider the amount, nature, and sensitivity of the information, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process the information, and applicable legal requirements.

When your personal information is no longer needed, we will securely delete or anonymize it in accordance with our data retention policies. Some information may be retained for longer periods if required by law, regulation, or legitimate business interests, such as maintaining records for tax purposes or resolving disputes.

8. Your Rights and Choices

Depending on your location and applicable data protection laws, you may have certain rights regarding your personal information. We are committed to respecting these rights and providing you with control over your personal data. Your rights may include:

Access: The right to access and receive a copy of your personal information we hold about you
Rectification: The right to rectify inaccurate or incomplete information and have it updated
Erasure: The right to request deletion of your personal information under certain circumstances
Restriction: The right to object to or restrict processing of your information in certain situations
Data Portability: The right to receive your personal information in a structured, commonly used format and transmit it to another service provider
Withdraw Consent: The right to withdraw consent at any time where processing is based on consent
Opt-Out: The right to opt-out of marketing communications and certain types of data processing
Complaint: The right to lodge a complaint with a supervisory authority if you believe your rights have been violated

To exercise any of these rights, please contact us using the contact information provided below. We will respond to your request within a reasonable timeframe and in accordance with applicable law. Please note that we may need to verify your identity before processing certain requests.

9. International Data Transfers

Your information may be transferred to, stored, and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. When we transfer your information internationally, we take appropriate safeguards to ensure your information receives an adequate level of protection, including through the use of standard contractual clauses approved by relevant authorities, adequacy decisions, or other legally recognized transfer mechanisms.

By using our services, you consent to the transfer of your information to countries outside your country of residence. If you are located in the European Economic Area, United Kingdom, or other jurisdictions with specific data transfer requirements, we will ensure that appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

10. Children's Privacy

Our services are not intended for individuals under the age of 18 (or the age of majority in your jurisdiction). We do not knowingly collect personal information from children without appropriate parental consent. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information promptly.

If you are under 18, please do not use our services or provide any personal information to us. If you are a parent or guardian and discover that your child has provided personal information to us, you have the right to request that we delete such information from our systems.

11. Third-Party Links and Services

Our website may contain links to third-party websites, applications, or services that are not owned or controlled by Wox24. This Privacy Policy does not apply to such third-party services, and we are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you access through our platform to understand how they collect, use, and share your information.

When you interact with third-party services through our platform, you may be providing information directly to those third parties. We are not responsible for the content, privacy policies, or practices of third-party services, and your interactions with such services are subject to their respective terms and privacy policies.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the new Privacy Policy on this page, updating the "Last updated" date, and, where appropriate, sending you an email notification or displaying a prominent notice on our website.

Your continued use of our services after any changes to this Privacy Policy constitutes your acceptance of the updated policy. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information. If you do not agree with any changes to this Privacy Policy, you may need to discontinue your use of our services.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us. We are committed to addressing your inquiries promptly and transparently. You can reach us through the following methods:

Email: privacy@wox24.com
Address:
wox24.com
Friedastr. 3
81479 Munich
Germany

For data protection inquiries or to exercise your rights, please include sufficient information to allow us to verify your identity and process your request. We will respond to your request within the timeframes required by applicable law, typically within 30 days.

Privacy Policy